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CISCO Training Course Details
 
 
TSHOOT v1.0 - Troubleshooting and Maintaining Cisco IP Networks
 
Duration:

Description

 

Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0 is an instructor-led training course that is presented by Cisco training partners to customers who use Cisco products. This five-day course is designed to help network professionals improve the skills and knowledge that they need to maintain their network and to diagnose and resolve network problems quickly and effectively. It also assists the network professional in preparing for Cisco CCNP® certification. This course is a component of the CCNP curriculum.

The course is designed to teach professionals who work in complex network environments the skills that they need to maintain their networks and to diagnose and resolve network problems quickly and effectively. The course will provide information about troubleshooting and maintaining particular technologies, as well as procedural and organizational aspects of the troubleshooting and maintenance process. A large part of the training will consist of practicing these skills and reinforcing the concepts by putting them to use in a controlled environment. At the end of the course, the students will have increased their skill level and developed a set of best practices that are based on their own experience and the experiences of other students and that they can take back to their organizations.

Objectives

  • Upon completing this course, the student will be able to meet these overall objectives:
    • Plan and document the most commonly performed maintenance functions in complex enterprise networks
    • Develop a troubleshooting process to identify and resolve problems in complex enterprise networks
    • Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks
    • Practice maintenance procedures and fault resolution in switching-based environments
    • Practice maintenance procedures and fault resolution in routing-based environments
    • Practice maintenance procedures and fault resolution in a secure infrastructure
    • Troubleshoot and maintain integrated, complex enterprise networks

    Prerequisites

    The knowledge and skills that a learner must have before attending this course include the following:

  • Cisco CCNA® certification
    • In addition to CCNA certification, it is recommended that the student have practical experience in installing, operating, and maintaining Cisco routers and switches in an enterprise environment.
  • Knowledge of and experience with the implementation and verification of enterprise routing and switching technologies as offered by the Implementing Cisco Switched Networks (SWITCH) and Implementing Cisco IP Routing (ROUTE) courses or equivalent skills and knowledge. This includes knowledge and experience of the following technologies:
    • Layer 2 switching
    • Private VLANs, VLAN access control lists, port security
    • Switch security issues
    • Link aggregation protocols
    • Spanning Tree Protocol (STP)
    • Multiple Spanning Tree (MST)
    • Per VLAN Spanning Tree (PVST)
    • Per VLAN Rapid Spanning Tree (PVRST)
    • Inter-VLAN routing solutions
    • First Hop Redundancy Protocols (FHRPs)
    • Hot Standby Router Protocol (HSRP)
    • Virtual Router Redundancy Protocol (VRRP)
    • Gateway Load Balancing Protocol (GLBP)
    • Infrastructure support of wireless, VoIP and video
    • Branch office operations
    • Enhanced Interior Gateway Routing Protocol (EIGRP)
    • Open Shortest Path First (OSPF)
    • Layer 3 path control
    • Redistribution
    • External Border Gateway Protocol (EBGP)
    • IP version 6 (IPv6) migration

    Who Should Attend

    The primary audience for this course is as follows:

    • Network professionals who want to increase their skill level at maintaining and troubleshooting complex Cisco IP networks. The typical job roles for this type of professional are network engineer, network operations center (NOC) technical support personnel, or help desk technicians.

    The secondary audience for this course is as follows:

    • Any individual that is involved in network maintenance and support
  •  
    Course Outline
      Maintain and monitor network performance
    .    Develop a plan to monitor and manage a network
    .    Perform network monitoring using IOS tools
    .    Perform routine IOS device maintenance
    .    Isolate sub-optimal internetwork operation at the correctly defined OSI Model layer
     
    Troubleshoot Multi Protocol system networks
    .    Troubleshoot EIGRP
    .    Troubleshoot OSPF
    .    Troubleshoot eBGP
    .    Troubleshoot routing redistribution solution
    .    Troubleshoot a DHCP client and server solution
    .    Troubleshoot NAT
    .    Troubleshoot first hop redundancy protocols
    .    Troubleshoot IPv6 routing
    .    Troubleshoot IPv6 and IPv4 interoperability
    .    Troubleshoot switch-to-switch connectivity for the VLAN based solution
    .    Troubleshoot loop prevention for the VLAN based solution
    .    Troubleshoot Access Ports for the VLAN based solution
    .    Troubleshoot private VLANS
    .    Troubleshoot port security
    .    Troubleshoot general switch security
    .    Troubleshoot VACLs and PACLs
    .    Troubleshoot switch virtual interfaces (SVIs)
    .    Troubleshoot switch supervisor redundancy
    .    Troubleshoot switch support of advanced services (i.e., Wireless, VOIP and Video)
    .    Troubleshoot a VoIP support solution
    .    Troubleshoot a video support solution
    .    Troubleshoot Layer 3 Security
    .    Troubleshoot issues related to ACLs used to secure access to Cisco routers
    .    Troubleshoot configuration issues related to accessing the AAA server for authentication purposes
    .    Troubleshoot security issues related to IOS services (i.e.,finger, NTP, HTTP, FTP, RCP etc.)

     
     
     
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